The Monitoring Client is designed with IT Service Professionals in mind. We want to help you provide first-rate managed service. Our white-labeled proactive client provides support and report customization tools to increase recurring revenue, better manage support workflow, and reduce the amount of time you spend troubleshooting.

You get our read-only issue detection client to monitor devices, report on inventory, and track statuses neatly in one place. Instead of waiting for problems to surface, the Client gives you a heads up on storms that may be brewing on your devices.

Our Monitoring Client allows you to know when troubles are ahead, and assist your users to safer waters before before you have a man overboard!

The Dashboard gives a visual handle on your inventory and monitored computers’ statuses. You get a bird’s eye view of devices’ health and demographic information to allow you to detect and keep unforeseen failures at bay.

Customizable reports can be generated from the Dashboard’s information to assess and make technical recommendations and get repairs underway.

Our solution allows you to install the client, and that’s it.

No additional intrusions to your device or modifications needed.

The Monitoring Client gathers the information it needs to report back and belays until the next check-in. No writing to the disk, no constant running.
We monitor the health of the device, not the activities of the users.

Have unique login identities for all your crew!

Since we don’t charge per-user, you can have all of your mates with their own point of entry.

From captain to crew: dashboard and computer records are available with unlimited individual users to view, and ensure everything stays on an even keel, with permissions determined by the administrator.

Stay in touch and be readily accessible to your clients thanks to our cross-platform Contact Menu!
Anyone can maintain the helm when the sea is calm. When your fleet is in trouble, they desire immediate assistance.

Our Contact Menu sits on every machine’s taskbar, ready to send out the SOS in one click to whatever support path you configure: Launch to your remote support solution? Link to your Helpdesk or website? You plot the course!

Beacon Reporting is ideal for computers that require high-availability such as servers and other critical systems.

Your computers send a unique proof of life so Beacon can notify you within moments if key computers become unavailable.

Beacon Reporting can be used in tandem with traditional ping-based uptime reporters to help determine if there is a single server issue or a larger connectivity problem.

Consolidate your processes into a single, efficient workflow with Watchman Monitoring Client.

We integrate with ticketing systems, remote support tools, and allow custom integrations via our API.

To help you prevent running afoul, we integrate with many of your favorite third-party tools.

You’ll have access to the Monitoring Client’s API. The Watchman Monitoring API is organized around REST.

Our well documented API is designed to have predictable, resource-oriented URLs, provides commonly sought endpoints,  and uses HTTP response codes to indicate API errors.

Forget about software license stress with Expiration Tracking.

Our software automatically discovers key software expiration dates and sends you a weekly summary of key dates on the horizon, so that your users’ workflow is never disrupted.

If your software isn’t in our database, you can easily add it to your list.

Work smarter, not harder!

Get a line on your users’ systems and save valuable time with reports you generate and style to communicate at scale.

When you’re seeking data on a group of devices: are they in need of attention?  Are you trying to prioritize upgrades and de-commissioning of hardware? Do you need to assess an entire hardware group’s health? The Monitoring Client is built for surfacing your information reporting needs!

Hoist your flags! We know you want to maintain continuity for your brand’s look-and-feel.

With Custom Branding, you can deploy the white-labeled Monitoring Client and Reports with your own imaging. Get underway at the installer page with your service provider crest.  Your lookout’s horizon spreads for your users with your logo anchored on the Dashboard, in the Mac’s Menu Bar and System Preferences or in Windows’ Task Tray & Control Panel, and on PDF reports.

MSPs and IT Consultants often keep afloat with recurring revenue.  The Monitoring Client Consultant plan offers you the option to resell the client to the end-users in your envoy. We won’t tell you how to claim your loot, but several options for recouping your costs exist to fit your service model.